Video Consultations

Expert advice in the comfort of your home


What is a video appointment?​


A physio video appointment is  a live virtual physio consultation through video call with the same purposes and efficiency as an usual physio clinical consultation: assessment, advice and treatment planning. 


In the comfort of your home, over a two-way secure video, you will be able to chat directly to your physiotherapist who will run a diagnosis of your symptoms through a verbal and visual assessment, educate you on your condition and set up a tailored treatment program with exercises to do, supervised by the physio during the video session and for you to be able to do on your own at your home, in-between appointments. 


The treatment plan will be  individualised to reduce pain and restore your strength and mobility and achieve your individual goals 

What to expect during my online physiotherapy video appointment and consultation?

  • Full history taking

  • A verbal and visual assessment

  • Movement analysis

  • Movement based treatment approach to relieve immediate symptoms

  • Exercises advice and demonstrations

  • Advice and follow ups to check how you do the exercises, so you can continue between sessions feeling confident about the exercises and the continuation of your rehabilitation plan

They will leave you with an understanding of the causes of any symptoms or discomfort and a plan for recovery in the form of self management strategies , stretches and exercises. 

What conditions can be assessed by video consultations?


MSK Online physio video consultations for:

  • Online physio assessment 

  • Online ankle pain, ankle injury (sprain) consultation & treatment

  • Online knee pain, knee injury consultation & treatment

  • Online hip pain, pelvic pain consultation & treatment

  • Online back pain, lower back pain (acute or chronic) consultation & treatment

  • Online shoulder pain, shoulder injury consultation & treatment

  • Online neck pain, headaches consultation & treatment

  • Online respiratory: diaphragm and breathing exercises

  • Online postural issues consultation & treatment

  • Online sports injuries consultation & treatment

  • Online post-surgery (knee replacement, hip replacement) consultation & rehabilitation

  • Older people stimulation and exercises + psychological support


And more, call us if you want to check if we can your pathology online

They can then review you regularly to progress your treatment regime. 

To arrange an appointment please contact us on 01491 598043 or get a GP referral and ask if you can be seen at Physiolistic.

How to Join Your Online Appointment

This guide assumes that you already have an online appointment booked in with Physiolistic. This can be booked on the tab above or by calling the clinic on 01491 598043 or emailing


We recommend using the latest version of Chrome on your desktop or laptop computer.

To join your session on an iPhone or iPad, hop over to the following guide: iPhone/iPad Instructions

There are two ways you can begin your Online Appointment.


1. Join via Email Appointment Reminder

You will receive an Appointment Reminder email sent to you by your provider 30 minutes before your scheduled appointment time. 


Click the button at the bottom of the email to begin:

2. Join via My Account


Alternatively, you can access this same button by logging into your account by visiting your clinic’s Jane site, using the Sign In/Sign Up button in the top right-hand corner. 

The URL to the clinic’s Jane site is

Once you have logged into your account, you will want to navigate to the Upcoming Appointments tab on the lefthand side, then click the blue Begin button next to today’s appointment.

For your security and privacy, Jane’s Online Appointment is not designed to record or store audio or video and all electronic audio and video communication will be encrypted in transit.


On the next page, you will see a quick reminder to use the right browser and a fast internet connection for the video call. Jane and the clinic will need your consent before your video call begins. To provide it, click the I Consent button.


We recommend you use the latest stable version of Chrome as well as a fast internet connection. If you’re having trouble with your Online Appointment, refer to this troubleshooting guide.

This will start the call in a separate window.


Once you have joined the call, you will be able to:

  1. Mute or unmute your audio

  2. Enable or disable the video camera

  3. Send messages to the other participant

Heres what each of the icons do, starting from the left: 

  • Screen share - A picture is worth a thousand words and sharing your screen with your practitioner helps share that information easier!

  • Raise hands - Click this to politely let the practitioner know that you want to speak.

  • Text Chat Window - Use this to chat with your practitioner through text and emojis

  • Mute/Unmute - Great for those moments when you need to mute sounds during the call

  • Leave call - When you’re finished with your call, click here or simply close the tab.

  • Enable/Disable video - Click here to enable or disable your video

  • Tile View - Tile view lets you see everyone side by side

  • More actions

    • Profile - Want to change your name in the chat

    • Change video quality (High, Normal, Low, Low bandwidth) - If you’re finding the video a little choppy, lower the video quality here to help maintain a smooth online appointment

    • View full screen

    • Settings - Opens the window to see all the settings mentioned above



When you are ready to end the call, click the red Leave Call button at the bottom of the screen.

Weekdays 8am - 8pm, Saturdays 8am - 4.30pm and Sundays 9am- 1pm  |  (01491) 598 043  |

(OPEN with as an essential medical service despite Tier 4 lockdown)

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